What support is provided with Ridgeon Network's FTP hosting?

Secure FTP HostingCompanies that invest in Ridgeon Network's secure FTP hosting packages need to share and store a large volume of files. They also need to be confident that access to that data is highly secure and that quick, expert support is just a phone call or email away.

As a Ridgeon Network customer, you'll have access to a full administrative panel that allows you to manage user access, change server settings and isolate users. However, you need your FTP hosting to be secure all the time, not just during business hours, or when you yourself are able to monitor it. That's why Ridgeon Network offers such a high level of service monitoring and support. To ensure that you and your employees can remain confident of security outside working hours, every single one of our services are monitored 24 hours a day, every day of the year.

Our FTP hosting systems operate on Enterprise-level security hardware, while storage devices are scanned with Sophos Anti-Virus. However, if a problem occurs at any point, our monitoring systems will pick it up and support staff will be immediately notified so that it can resolved quickly and effectively. Our support staff are available around the clock, so you don't have to be.

Of course, support isn't just provided in critical situations. At Ridgeon Network, we take pride in our customer service, offering direct contact via phone or email. When we say direct, we truly mean it. Your emails and calls will go straight to our office to those who operate our network, not to a call centre with several lines of support before getting to technical staff.

The staff member you talk to will provide the best solutions because they possess a thorough understanding of our systems and services. Support requests are prioritised, so you'll experience a fast turnaround, while still experiencing an exceptionally high level of customer service.

Ridgeon Network is a trusted and established provider of UK-based Secure FTP hosting, so we understand what level of support and security top businesses demand and deserve. For more information on our packages, contact Ridgeon Network today.

About the author: Chris, Director at Ridgeon Network

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